Frequently Asked Questions
Everything you need to know about your RIER shopping experience.
What is RIER's approach to sustainability and production?
RIER is committed to heritage craftsmanship and conscious production. Our garments are primarily manufactured in local workshops across the Alpine region, utilizing natural fibers and traditional techniques to ensure longevity and minimal environmental impact.
How long does shipping take for international orders?
We offer worldwide shipping. Express international orders typically arrive within 3-5 business days, while standard shipping can take 7-10 business days depending on your location and customs processing.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I determine my size in RIER garments?
Our collections often feature a relaxed, traditional fit. We provide a detailed size guide on each product page with specific measurements. If you are between sizes, we generally recommend sizing down for a more tailored look or staying true to size for a classic silhouette.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are duties and taxes included in the checkout price?
For orders within the EU, taxes are included. For international orders outside of the EU, duties and taxes are calculated at checkout or may be collected by the carrier upon delivery, depending on your specific country's regulations.